Frequently Asked Questions
Q. What are check-in and check-out times?
A. Check-in time is 3:00 PM and check-out is at Noon.
Q. What is your cancellation policy?
A. Guest rooms need to be cancelled 72 hours prior to the arrival date to avoid the cancellation penalty of one night room and tax. Please keep the cancellation number for your records.
Q. Do you allow pets in your hotel?
A. Yes, please click in the following link to view the pet policy
Q. Are refrigerators, cribs or rollaway beds available?
A. Yes, these items are available upon request, as follows:
- Cribs: No charge
- Rollaway: $20 per night
- Coffeemakers are located in every room and are available at no extra charge.
Q. Is there a Concierge Service?
A. Concierge Service is provided by our Guest Service agents; contact them by calling 608-251-2217
Q. Do you have a shuttle to/from the airport?
A. The hotel does have complimentary airport transportation from Dane County Regional airport
Q. Do you have Room Service and if so, what are the hours?
A. Yes, room service is available 24 hours
Q. Are there hairdryers in the rooms?
A. Yes, hairdryers are available in each room.
Q. Do you have high speed Internet access in the guestrooms? If so, what are the charges?
A. Both wired and wireless high speed internet access is available in all guest rooms. Public space, including meeting rooms and Capitol ChopHouse, has wireless access throughout. Cost is $9.95 for 24 hours. Technical support is available 24 hours via Ethostream by calling 877.838.2089
Q. We will arrive before check-in, what is the provision for storing luggage?
A. Your luggage will gladly be stored at no charge until your check-in.